Last Updated: 13 November 2025

Cassa Electrical (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By contacting us, booking work, or using our website, you consent to this Privacy Policy.

We may collect the following types of personal information when you interact with us:

• Contact information: name, phone number, email, address
• Property details: rental property addresses, access instructions
• Billing information: payment details (not card numbers), invoices, transaction history
• Job information: work orders, photos of job sites, compliance documentation
• Website analytics: device information, pages visited, cookies (if applicable)
• Communication records: emails, texts, calls, messages through forms

We do not knowingly collect sensitive information unless required by law.

We collect personal information through:

• Job booking forms
• Email and SMS communication
• Phone calls
• Real estate/property manager work orders
• ServiceM8 job requests
• Website contact forms
• On-site inspections and photos

We collect and use your information for the following purposes:

• To provide electrical services and complete work orders
• To issue quotes, invoices, and receipts
• To communicate regarding bookings, updates, and follow-ups
• To meet compliance and safety obligations
• To maintain business records
• To improve our services and website experience

We only collect information necessary for our business operations.

We may disclose your information to:

• Property managers and real estate agencies (for rental maintenance jobs)
• Subcontractors and suppliers involved in completing required work
• Accounting and administrative service providers
• Law enforcement if required by law
• Third-party apps we use (e.g., ServiceM8, Xero, Google Workspace)

We do not sell, trade, or rent your personal information.

We store personal information electronically using secure systems including ServiceM8, Xero, and Google Workspace.

We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.
However, no system is 100% secure, and we cannot guarantee absolute protection.

You may request:

• Access to the personal information we hold about you
• Corrections to information that is inaccurate or incomplete

Requests can be made by contacting us at:

Email: admin@cassaelectrical.com.au
Phone: 0474 632 337

We may require identity verification for privacy reasons.

Our website may use cookies or analytics tools (such as Google Analytics) to improve user experience and understand website traffic.

You can disable cookies through your browser settings, although some features may not function correctly.

Our website or communications may contain links to external websites.
We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time.
Updates take effect when posted on our website.

For any questions or privacy concerns:

Cassa Electrical
Wheelers Hill, VIC
Phone: 0474 632 337
Email: admin@cassaelectrical.com.au
Website: cassaelectrical.com.au